Frequently Asked Questions

Find answers to the most commonly asked question. Click on a question below to view it's answer in the answer window below.

Oral Care Questions

Shower Head Questions

How do I use the Dental Water Jet?
Please use the following link to access our list of available Quick Start Guides. » Quick Start Guides & Instruction Manual
How can I replace my instruction manual?
Please use the following link to access our list of product instruction manuals. » Instruction Manuals
Where can I purchase Water Pik oral care products?
Retail locations are listed at the bottom of each product page or from our on-line store.
» www.waterpik.com/
» www.waterpik-store.com/
What is the warranty period of my oral care product?
Current models of dental water jet and automatic toothbrush have a limited 2 year warranty. We may request a copy of your dated retail sales receipt for warranty validation. It is not necessary to register your product.
Where can I purchase accessories or replacement parts?
Please use the following link to access our on-line store. » www.waterpik-store.com/
Why is there is no water flowing through my dental water jet?
1. Ensure the reservoir is firmly seated onto the base of the unit.
2. The black valve in the reservoir tank should be inserted with the dome side facing up and the four-footed side facing down to connect with the base of the unit.
3. Prime the unit by placing the handle down into the sink with the control knob at the highest setting. This will generally start the flow of water within 1 minute of run time. If this process fails to start the flow of water, you may insert a jet tip and gently draw on the tip, as you would a drinking straw.
Why is my Dental Water Jet leaking?
1. Your Dental Water Jet will leak if solutions or water are left in the reservoir while the unit is not in use. Please empty the reservoir before storage.
2. Inspect the jet tip for cracks and confirm the tip is fully engaged into the unit or handle.
3. If your unit is leaking from the handle during use, you may purchase a replacement handle.
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                            » WP-60/40/65/70/72 and 75 handle
                            » WP-100 handle 
                            
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How do I charge my Cordless Dental Water Jet?
To maximize the capacity and life of the rechargeable batteries, the unit should be charged at least 16 hours before the first use. Do not use the unit with the charger pin engaged. The charger may be left plugged in when not in use. For extended battery life, the battery should be charged after 7-10 uses, not allowing the cordless dental water jet to completely discharge.

Store the unit fully charge for extended periods of time of no use. The battery will bleed down its charge in 6-9 months. We recommend fully charging every 3 months.
My product/unit isn't functioning as designed.
Please contact our professional customer service team using the following link: » Customer Service

How can I replace my instruction manual?
Please use the following link to access our list of current shower product instruction manuals.» Online Instruction Manuals
Where can I purchase Water Pik shower heads?
Retail locations are listed at the bottom of each product page or from our on-line store at: » www.waterpik.com/
» www.waterpik-store.com/
Where can I purchase a replacement bracket or hose?
Please use the following link to access our on-line store at: » www.waterpik-store.com/

Please note: If your shower is more than 5 years old, current replacement brackets may not be compatible with your shower head as the bracket has been re-designed.
What is the warranty period of my shower product?
Most shower products manufactured after 2005 have a limited lifetime warranty. We may request a copy of your dated retail sales receipt for warranty validation. It is not necessary to register your product.
What is the Pause Feature?
Some Water Pik shower massage products have a PAUSE setting. United States building codes do not allow the shower head to completely shut off the water supply, the PAUSE setting does not stop the flow of water from the shower head. It restricts the water to 1/2 to 1 gallon per minute. A shut off valve is not available through Water Pik.
How do I remove the flow regulator?
Please use the following link to watch a video on how to remove the flow regulator.
» flow regulator removal video
Please note: The flow regulator is not removable from EcoFlow models.
How do I install my Flex Shower?
The threads that screw on to your shower pipe are located deep inside of the flex hose nut. Simply slide the nut over your shower pipe and turn the entire unit ensuring that you do not twist the flex hose. If you are in need of further assistance please use the following link. » Customer Service
How can I stop my shower head from leaking at the pivot ball?
To prevent your metal pivot ball from leaking please try the following steps:
1. Make sure all connections are tight between the pivot ball and shower arm.
2. Use pipe tape on the shower arm.
3. Rub a bar of dry soap across the threads of your shower arm.
4. Confirm the bracket nut is firmly hand tighten for handheld models.
5. Confirm the shower base cone is firmly hand tighten for fixed mount models.
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To prevent your plastic pivot ball from leaking please try the following steps:
1. Verify that there is a black washer inside the pivot ball, and that all connections are hand tight.
2. Use of pipe tape is not recommended.
3. Rub a bar of dry soap across the threads of the shower arm to create a water tight seal.
4. Confirm the bracket nut is firmly hand tighten for handheld models
5. Confirm the shower base cone is firmly hand tighten for fixed mount models.
Why is there is no water flowing from my shower?
Please use the following link to access our Ask Water Pik page. » Ask Water Pik
My product/unit isn't functioning as designed.
Please contact our professional customer service team using the following link: » Customer Service