- My product is broken, how do I get a warranty replacement?
Additional information concerning replacement products is
available at our "Ask Water Pik" web site, click here to connect to
» Ask Water Pik
- I lost my instruction book, where do I go to get a replacement?
Additional information on instruction books is available on our
web site, click here to connect to: » Instruction Manuals
- How long is the warranty on my product?
Additional information about warranties are available at our
"Ask Water Pik" web site, click here to connect to » Ask Water Pik
- Where can I purchase replacement accessories for my Dental Water Jet oral
irrigator and electric toothbrush?
- Where can I purchase replacement hoses and handles for my Dental Water Jet?
You may purchase replacement handle and hose repair kits by visiting our online store at:
» www.waterpik-store.com/
- There is no water flowing through my Dental Water Jet upon the first use, what do I do?
If you are not receiving any water flow through your Dental Water Jet please
try the following steps:
- Verify that the pause button is not stuck on.
- Verify that the reservoir is firmly seated onto the unit.
- Try turning up the water pressure on the handle.
If this is a new purchase, the unit will need to be primed before use. Please refer to your
instruction manual for priming instructions.
- There is no water flowing through my Dental Water Jet after several uses, what do I do?
If you are not receiving any water flow through your Dental Water Jet
please try the following steps:
- Add 2 tablespoons of vinegar to 500 ml of water.
- Run about half of the solution through the unit and then stop and let stand
for about 10 minutes (be sure to have jet tip in the handle to stop any leakage).
- Run the remaining solution through and follow with a full reservoir of clean warm water.
- My Dental Water Jet is leaking after use, what is the problem?
Your Dental Water Jet will leak if solutions or water are left in the
reservoir while the unit is not in use. Please pour out any remaining solutions or water
from the reservoir before storage. If your unit is leaking from the handle during use,
please purchase a replacement handle kit from our online store at:
» www.waterpik-store.com/
|
- My product is broken, how do I get a warranty replacement?
Additional information concerning replacement products is available at
our "Ask Water Pik" web site, click here to connect to » Ask Water Pik
- I lost my instruction book, where do I go to get a replacement?
Additional information on instruction books is available on our
web site, click here to connect to: » Instruction Manuals
- How long is the warranty on my shower product?
Additional information about warranties are available at our
"Ask Water Pik" web site, click here to connect to » Ask Water Pik
- The bracket holding my shower has broken. Where can I get a replacement bracket?
You may purchase a replacement shower bracket by visiting our online store at:
» www.waterpik-store.com/Please note: if your shower is more than 5 years
old, the replacement bracket may not be compatible with your shower head
as the bracket has been re-designed.
- I need a new shower hose. Where can I get a replacement hose?
You may purchase a replacement shower hose by visiting our online
store at: » www.waterpik-store.com/
Please note: if your shower is more than 5 years old, the replacement hose may
not be compatible with your shower as the hose has been re-designed.
- How do I remove the flow regulator?
Our shower heads have been designed in compliance with the Energy
Bill passed by the federal government in October of 1992. This policy, which became
effective January 1, 1994, set shower head flow rates at 2.5 gallons per minute.
Therefore, our current shower models are designed with a flow regulator device, which
allows for optimum performance at the maximum flow rate of 2.5 gallons of water per minute.
For low-pressure areas, you may remove the flow regulator device on most models.
Even with the flow regulator removed, the product may not exceed the governmental
regulation of 2.5 gallons per minute; it depends on your water pressure. Removing the flow
regulator in low-pressure areas, however, will create a better pulsating spray.
To remove the flow regulator device, please follow the instructions listed below:
- Remove the pivot ball from your shower arm/pipe (turning counter-clockwise to the left).
- Unscrew blue/gray filter screen by turning counter-clockwise.
- Tip pivot ball assembly and flow regulator device will fall out for removal.
If the flow regulator device does not fall out, needle nose pliers may be necessary to remove the yellow disc.
- Afterwards, be sure to reinsert the blue/gray filter screen.
You may also wish to view our
» flow regulator removal video
- How do I clean my shower head?
You may also clean the shower head face with popular shower
cleaning products such as X-14 ®, Shower Shine ®,
Clean Shower ® or by soaking and cleaning with household white
vinegar will help remove mineral build up. You do not need to take the shower
apart to clean it.
Please note: Do not clean or rinse any part with harsh chemicals, heavy duty
cleaners, or abrasives; this may damage parts or finish and may void your warranty.
Clean the filter screen at least once a year, or whenever you notice a drop in the water pressure.
To remove the filter screen from the pivot ball, unscrew it with pliers by turning counterclockwise.
You may also wish to view our
» flow regulator removal video
- My shower head is leaking at the pivot ball. What do I do?
To prevent your metal pivot ball from
leaking please try the following steps:
- Rub a bar of soap into the threads of your shower arm.
- Use pipe tape on the shower arm threads.
- Make sure all connections are tight on the bracket and the pivot ball.
-OR-
If you have a plastic pivot ball please verify that there is a black washer
inside the pivot ball, and that all connections are tight. There is no need
to use pipe tape or soap with a plastic pivot ball.
- My shower is leaking from the vacuum breaker, how do I stop the leak?
Vacuum breakers are required by certain plumbing codes in
order to protect water supplies from potential back-flow. The vacuum
breaker (located within the bracket) may discharge a small amount of
water when you turn on your shower. It will also drain a small amount
of water when you turn off your shower. Both are normal operative conditions.
|
